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HIGHTECH INDUSTRY UPSTHE
ANTEWITH IoT INVESTMENTS
BUSINESS BENEFITS
BUSINESS MODEL CHANGES
THE FUTURE: 2020THE PRESENT: 2015
WAYS INWHICH HIGHTECH
USES IOTTECHNOLOGIES
Average spend on IoT projected to grow by 25% over the next 3 years
Nearly half of the respondents track products
across supply chain and in customers' hands
IoT-driven business models led to an increase
in the services business (support and repair)
for most High Tech companies
KEY SUCCESS FACTORS
Managing Big Data is the top IoT success
factor for High Tech companies
In production and
distribution operations,
to track product flow
Through digital
sensors embedded
in products to
report performance
Through mobile
apps that customers
access on digital
devices
Through digital
sensors and other
devices at locations
where business
is conducted
Through wearables
that track customer
usage of products
and/or services
Percentage of
2015 IoT spend
49.3% 46.3% 46.3% 29.9% 16.4%
Ingest, process,
and analyze huge
volumes of digital data
Determine what
technologies to develop
internally/externally
Technology
Interpret IoT data to
extract key insights
Integrate IoT
technologies into
products and processes
Skill
Drive employees to think
differently based on continuous insights
about how customers are using products
Accelerate decision making related to
products and services to serve customers
better
CultureIdentify and pursue
new business
opportunities
Determine what type of
IoT data will impact the
business most
Strategic
Expanding services
business
by monitoring customer
product usage
Driving revenue
using customer
product usage data
Shifting toward
product leasing
with product-as-a-service
model
38% 37%
23% 27%
25%26%
Product
monitoring
32.8%
Customer
monitoring
26%
Supply chain
monitoring
24.2%
Premises
monitoring
17.1%
HighTech companies
spending big already;
IoT investments
expected to grow
Revenue growth
from IoT is significant;
future projections
seem promising
Average2015
spend
(0.4% of revenue)
$97M
Projectedaverage
2018spend
$121M
15.1% 19.4%
Averagerevenue
increasein2014over
2013
Projectedaveragerevenue
increaseby2018
over2015
48% of the respondents reported significant
improvement in financial and competitive performance
Product
software updates
Critical insights
for sales and marketing
Precise customer
segmentation
Improved end
user experience
Preemptive services,
tailored marketing
Product
testing insights
Customized
products and services
Precise customer
segmentation
THEFUTURE:2020THEPRESENT:2015
1
2
3
4
A HIGHTECH INDUSTRY
PERSPECTIVE
THE INTERNET OF THINGS:
TCS GlobalTrend Study
2015
http://www.tcs.com/industries/high_tech @TCS_News

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Internet of Things: TCS Global Trend Study 2015 - A High Tech Industry Perspective

  • 1. HIGHTECH INDUSTRY UPSTHE ANTEWITH IoT INVESTMENTS BUSINESS BENEFITS BUSINESS MODEL CHANGES THE FUTURE: 2020THE PRESENT: 2015 WAYS INWHICH HIGHTECH USES IOTTECHNOLOGIES Average spend on IoT projected to grow by 25% over the next 3 years Nearly half of the respondents track products across supply chain and in customers' hands IoT-driven business models led to an increase in the services business (support and repair) for most High Tech companies KEY SUCCESS FACTORS Managing Big Data is the top IoT success factor for High Tech companies In production and distribution operations, to track product flow Through digital sensors embedded in products to report performance Through mobile apps that customers access on digital devices Through digital sensors and other devices at locations where business is conducted Through wearables that track customer usage of products and/or services Percentage of 2015 IoT spend 49.3% 46.3% 46.3% 29.9% 16.4% Ingest, process, and analyze huge volumes of digital data Determine what technologies to develop internally/externally Technology Interpret IoT data to extract key insights Integrate IoT technologies into products and processes Skill Drive employees to think differently based on continuous insights about how customers are using products Accelerate decision making related to products and services to serve customers better CultureIdentify and pursue new business opportunities Determine what type of IoT data will impact the business most Strategic Expanding services business by monitoring customer product usage Driving revenue using customer product usage data Shifting toward product leasing with product-as-a-service model 38% 37% 23% 27% 25%26% Product monitoring 32.8% Customer monitoring 26% Supply chain monitoring 24.2% Premises monitoring 17.1% HighTech companies spending big already; IoT investments expected to grow Revenue growth from IoT is significant; future projections seem promising Average2015 spend (0.4% of revenue) $97M Projectedaverage 2018spend $121M 15.1% 19.4% Averagerevenue increasein2014over 2013 Projectedaveragerevenue increaseby2018 over2015 48% of the respondents reported significant improvement in financial and competitive performance Product software updates Critical insights for sales and marketing Precise customer segmentation Improved end user experience Preemptive services, tailored marketing Product testing insights Customized products and services Precise customer segmentation THEFUTURE:2020THEPRESENT:2015 1 2 3 4 A HIGHTECH INDUSTRY PERSPECTIVE THE INTERNET OF THINGS: TCS GlobalTrend Study 2015 http://www.tcs.com/industries/high_tech @TCS_News